Ice provides Ireland-focused information about online casino and betting sites, with an emphasis on clear review notes, safer-play context and practical details readers can check before making their own decisions.
If you want to contact us, please use the email address below. We do not publish a phone number, postal address or live chat channel, and we cannot deal with account-specific issues for third-party gambling operators.
One channel: email
The only contact channel for Ice is [email protected]. Using one inbox helps us keep requests together, reduce missed messages and avoid confusion about unofficial contact routes.
Please include a clear subject line, the page URL if your message relates to a specific article, and enough detail for us to understand the issue. Do not send passwords, payment card details, copies of identity documents or gambling account credentials.
How we triage messages
We sort incoming emails by topic. Corrections and factual queries are checked against the relevant page, source material and editorial notes. Privacy requests are handled separately because they may involve personal data contained in the email itself.
Commercial pitches, link requests and generic promotional messages may receive a lower priority or no individual reply. Messages about urgent gambling harm should not wait for our response; use the support services listed on our responsible gambling page or seek immediate help locally.
Turnaround in plain language
We aim to read genuine reader messages within a reasonable timeframe, but we do not promise instant replies. Weekends, public holidays in Ireland and complex review checks can slow down a response.
If your email reports a possible error, we may update a page without sending a long reply. If we need clarification, we will contact you using the same email thread so the conversation stays easy to follow.
Escalation limits
Ice is an informational review site, not a casino operator, bookmaker, payment provider, regulator or dispute-resolution body. We cannot unlock accounts, reverse payments, approve withdrawals, close gambling accounts or change terms set by another company.
If your concern is about an operator, contact that operator directly through its official support route. For complaints, safer gambling tools or self-exclusion, follow the relevant operator process and any applicable Irish support or regulatory guidance.
Privacy expectations
When you email [email protected], we receive the details you choose to send, including your email address and message content. We use that information to read, assess and respond to your enquiry.
For more detail on how contact emails, cookies and basic site data are handled, please read our privacy policy on ice-casinos-ireland.com. Keep personal information to the minimum needed for your request, and remember that gambling content is intended for adults aged 18+ only.